Enjoy
Your Online Experience |
Sofitel Gold Coast wants your experience online
to be as enjoyable and safe as possible.
Please read the following policy to understand
how we will treat your personal information
when you use the Site.
By knowing customer preferences, Sofitel Gold Coast can more effectively and conveniently
provide special offerings tailored to the
requirements of our customers. Depending
on the service you are accessing, you could
be asked at various times to provide information
including but not limited to, details such
as your name, e-mail address or information
about what you like and do not like.
The information you provide when you visit
the Site is used to enhance the services
offered on the Site and to personalise other
special offers from Sofitel Gold Coast to
provide you with products and services that
we think will be of interest to you.
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Collection of Information From
Visitors |
Visitors to the Site provide various kinds
of information in several different ways.
Some visitors choose to submit personal
information through subscription and entry
forms, booking forms and requests for more
information, either through e-mails, response
devices or other methods.
How
to Subscribe/Submit Information |
Visitors may choose to submit information
to Sofitel Gold Coast when they elect to:
| •.
|
Enter
a Sofitel Gold Coast supported competition
or sweepstakes on or from the Site |
| •.
|
Subscribe
to an e-mail from various pages on
the Site |
| •.
|
Find out
more about the Accor Advantage Plus
program |
| •.
|
Fill out
a survey on the Site |
| •.
|
Submit
a question or comment via the Site's
Contact Us or Feedback forms |
| •.
|
Make a
reservation on the Site |
| •.
|
Provide
information to and/or use an affiliated
site or company |
| •.
|
Accept
Cookies |
| •.
|
Cookies |
Like many other commercial websites, Sofitel Gold Coast may employ a standard technology
called a "cookie" to collect information
about how the Site is used including data
such as pages visited and inferred preferences,
as well as aggregate Site data. "Cookies"
are pieces of electronic information (specifically,
a string of text) that your browser and
your operating system store on your hard
drive for record-keeping purposes.
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Use
of Personal Information |
Sofitel Gold Coast uses the personal information
collected from you to make it easier and
more rewarding for you to use our products
and services and to assist in making your
online experience a satisfying one. If you
have chosen to receive the quarterly e-
newsletter this will be sent to your nominated
e-mail address each quarter as well as other
e-mails keeping you up-to-date about other
products and services. If you provide us
with your postal address, you may receive
periodic mailings from us with information
on new products and services or upcoming
events. These offers may be based on information
you have provided and on your history with
us as a customer.
Sofitel Gold Coast may also use the information
to process any transactions you undertake
with us and for internal administration
and analysis. Your information will be disclosed
to third parties only for the purpose of
completing your transaction with us, providing
the services you have requested and for
the purposes of associated administration.
Sofitel Gold Coast will not sell, rent or
trade your personal information to third
parties other than members of the Accor
Group for marketing purposes without your
express consent. Where you provide such
consent, you also consent to third parties
sending you promotional information.
Similarly, there may be links that will
let you leave the Site. The use of information
and/or privacy provided by the operator
of a linked site as to any information you
provide in accessing a linked site is in
no way subject to this Privacy Policy. Sofitel Gold Coast takes no responsibility for any
privacy policies or practices of any web
sites accessible from the Site, whether
or not such practices conform to privacy
policies of those sites.
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Unsubscribing
or Declining Offers |
If you do not want to receive e-mail or
posted offers from Sofitel Gold Coast, please
let us know by sending an e-mail message
to salesandmarketing@sofitelgoldcoast.com.au
telling Sofitel Gold Coast that you do not
want to receive offers or other information.
Alternatively, follow the instructions for
"unsubscribing" included as part
of Sofitel Gold Coast's e-mail offers. If
you want to be removed from our postal mailing
list, please provide Sofitel Gold Coast
with your complete name and address.
Our privacy policies are periodically reviewed
and enhanced as necessary and only authorised
individuals have access to the information
provided by our customers.
Other
Situations in which Personal Information
May Be Disclosed |
Sofitel Gold Coast may store and disclose
personal information allowed or required
by applicable law or when deemed advisable
by us. This means that we may make disclosures
that are necessary or advisable to conform
to legal and regulatory requirements or
processes and to protect the rights, safety
and property of us, users of the Site, and
the public.
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