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Gold Coast Hotel Reviews

Please see below for what our guests have said about Sofitel Gold Coast Broadbeach. If you would like to add your own review, please use the form at the bottom of the page.

Linda commented on 26-Feb-2014 12:40 PM 5 out of 5 stars
Best hotel on the coast, beautiful breakfasts & lovely pool area. Beds are to die for so soft & comfy like cloud 9. Balcony to breath in the fresh air. Microwave to use for your convenience & hugh bathroom with fresh smelling towels & a big bath to soak in after all those walks from the nearby ocean beach.
Janine Klay commented on 31-Jan-2014 08:08 PM 5 out of 5 stars
Just when u think that 5***** service is not what it used to be, then u enjoy the kind of personal attention to detail offered to me tonight by front office/reception staff here at Sofitel Broadbeach. Mitch went out of his way to sort out the mess I had made of my current booking, and followed thru' with call to room to further clarify the new arrangement. That is demonstration of smart personalisation of problem solving. Well done. Thanks also to the gal (didn't catch her name) who took my pre-arrival phone call to assist me to find a pharmacy open after 6:30 allowing me to drive there before checking in. She located it for me, and confirmed opening hours, etc...again, brilliant. GM of Sofitel B/beach- you have a fine team and a loyal customer.
SB commented on 12-Jul-2013 07:37 PM 5 out of 5 stars
Sofitel Broadbeach .Magnafique! My friends and family has always been a big traveller .This year was our 5 year to this hotel .And Wow great improvement .The rooms are old but very clean.
From the start to finish staffs were always on top of everything and there when you need assistance. Understanding this hotel is old and needs to re-look at its marketing and price. Am always travelling for business so that is ok for me however, this needs to be looked at. The rooms are nice but the spa needs to be looked at .The restaurant is great but small for if there is a full house. Guests need a good ambience while dinning, and not feel like having a breakfast down the road bistro.
This is all something the hotel need to look at, and it’s a positive feedback for improvement.
However, for a 5 star an outstanding staff …Raj at On3 has always been great and professional with great skill and knowledge, very friendly and knowing my needs every times I came into the restaurant. Also Nann ,Alex thanks guys.
Furthermore, the nice ocean and hinterland views are just mind blowing ….just what I needed after every meeting .I will recommend this hotel to any one and any time.
Great service
Erin commented on 18-Mar-2013 09:29 PM 5 out of 5 stars
I can honestly recommend the Sofitel to anyone wanting to get that 5 star experience!! From start to finish staff were always on top of everything and there when you need assistance. Such a clean and well maintained room with amazing views from Ocean view room. I will definitely be returning and reccomending to all friends and family. It's the perfect weekend get away -thank you!

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