We have created a list of the most commonly asked questions, so you can be prepared when you come and stay with us. If you have a question we have not answered please click on the link below and we will be in touch

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Wondering how far we are from different locations on the Gold Coast?
Gold Coast Airport - 25 km with a approximate driving time of 30 minutes.
Brisbane Airport - 93 km with a approximate driving time of 1 hour 23 minutes.
Surfers Paradise - 4 km with a approximate driving time of 5 minutes.
Theme Parks - Transfers leave daily from the hotel, charges apply.
.....Movie World - 35 km with a approximate driving time of 35 minutes.
.....Dream World - 39 km with a approximate driving time of 42 minutes.
.....Sea World - 7 km with a approximate driving time of 15 minutes

What happens if we arrive late at night?
Not to worry we have a 24 hour reception, we will also satisfy that late night craving and organise that early pick you require.

Can we get our room early / Can we stay in our room later?

Our check-in time is from 2.00pm. The Check-out time is 11.00am. If you arrive prior to this time, we are more than happy to hold your luggage until your room becomes ready. While you wait you can wonder through the 106 specialty shops in the Oasis shopping centre or have a coffee in our Pool Deck restaurant.

Where can I put my car or trailer?
Undercover car parking available for house guests - $15 per day self parking / $25 per day valet. If you need somewhere to park a trailer please contact our concierge and they will be happy to help you. (07) 5592 2250

Which exit do I take from M1 to SGC?
From the M1 Pacific Motorway [north or southbound], take exit 71 Gooding Drive heading East towards Broadbeach. Gooding Drive changes name to Hooker Blvd – drive approx 15-20mins following signs to Broadbeach. Once in Broadbeach turn left onto Gold Coast Hwy [Pacific Fair on right side, Conrad Casino on left). Drive 1 block north, turn right at the lights onto Victoria Ave, turn first right at roundabout into Surf Parade

What if I have to cancel my reservation?
Your reservation can be cancelled without penalty, if cancelled more than 48 hours prior to confirmed arrival date. If cancelled within 48hours of arrival, your deposit will be forfeited and/or credit card will be charged equivalent to 1 nights accommodation

At what ages do children pay?
Up to 2 children aged 0-11yrs can stay free in the room with their parents if they use existing bedding (example a room with 2 x double beds). If a rollaway bed is required an additional charge of $60 per day fee applies. If a cot is required, we can supply this free of charge.

Do you have microwave ovens?
You can hire a microwave oven for a fee of $20 per day, or $60 per week

What if we have 3 adults staying in the same room?
As all prices quoted are for 1-2 adults, if a 3rd adult stay, an additional charge applies. $60 per night on a room only rate, or $79 per night including buffet breakfast if on a package rate that includes buffet breakfast.

 

 

 

Ideal for the frequent traveller or regular entertainer. Enjoy priority service as well as savings on hotel rates and meals at a choice of hotels throughout Australia, New Zealand and Asia.

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